Frequently Asked Questions

Everything you need to know about stepping out in style with The Walking.

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.

What is your return policy for footwear?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and free of scuffs; we recommend trying your shoes on a carpeted surface.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.

Are your materials sustainably sourced?

At The Walking, we prioritize ethical craftsmanship. Many of our collections feature vegetable-tanned leathers, recycled rubber outsoles, and organic cotton linings to minimize our environmental footprint.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.

Can I track my order once it has been placed?

Absolutely. Once your order is processed, you will receive an email confirmation with a tracking number and a link to monitor your shipment's journey to your doorstep.